Terms and Conditions

Last Updated: 20th March 2026

Welcome to MPlusSkinPro. These Terms & Conditions govern your use of our website, products, and services. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website immediately.

1. Company Information

  • Company Name: CTG4U M PLUS SKINPRO SDN. BHD.
  • SSM Registration Number: 202501012928（1614342-V)
  • Business Address: 73, 1st Floor, Jln Perniagaan Gemilang 1, Pusat Perniagaan Gemilang, 14000 Bukit Mertajam, Pulau Pinang
  • Contact Email: mplusskinpro@gmail.com
  • Contact Number: 010-3374819

2. Brand Authorization & Compliance

CTG4U M PLUS SKINPRO SDN. BHD. , the designated manufacturer and notifier of cosmetic products under the Ministry of Health Malaysia (NPRA). All products sold on this platform are compliant with the Control of Drugs and Cosmetics Regulations 1984.

3. Use of Website

  • Eligibility: You must be at least 18 years old or accessing the site under the supervision of a parent or legal guardian.
  • Prohibited Conduct: You agree not to misuse the website for fraudulent transactions, unlawful activities, or any attempts to interfere with the website’s technical functionality.
  • Account Termination: We reserve the right to suspend or terminate accounts found to be in breach of these Terms without prior notice.

4. Product Information & Health Disclaimer

  • Cosmetic Nature: All products are marketed strictly as cosmetics, not medicinal products.
  • General Information: Product descriptions, benefits, and testimonials are for general informational purposes only and do not constitute medical advice.
  • Medical Consultation: Users with sensitive skin, known allergies, or specific medical conditions are strongly advised to consult a healthcare professional before use.
  • NPRA Notification: All products have been duly notified to the Ministry of Health Malaysia (NPRA).

5. Orders & Payment

  • Confirmation: Orders are officially confirmed only upon receipt of full payment via our integrated payment gateways.
  • Pricing: All prices are listed in Malaysian Ringgit (MYR). We reserve the right to adjust prices or apply relevant taxes where applicable.
  • Right of Refusal: We reserve the right to cancel any order due to stock unavailability, suspected fraudulent activity, or payment processing issues.

6. Shipping & Delivery

  • Timelines: Delivery dates provided are estimates. Actual arrival times may vary based on courier performance and regional logistics (West vs. East Malaysia).
  • Risk Transfer: The risk of loss or damage transfers to the customer once the package is handed over to our third-party courier partners.
  • International Orders: International buyers are solely responsible for customs duties, import taxes, or local regulatory restrictions in their respective countries.

7. Refunds & Returns

  • Eligibility: Returns are only accepted for products that are defective, damaged upon arrival, or wrongly delivered.
  • Claims Window: Claims must be submitted via email or WhatsApp within 48 hours of receiving the order, accompanied by clear photos and proof of purchase.
  • Hygiene Policy: Due to the nature of cosmetic products and hygiene regulations, opened or used products cannot be returned or refunded.
  • Policy Reference: Please refer to our full [Refund & Return Policy] page for detailed procedures.

8. Intellectual Property

All content on this website including text, graphics, logos, product names, and images is the intellectual property of CTG4U M PLUS SKINPRO SDN. BHD. and/or the authorized brand owners. Reproduction, distribution, or unauthorized use of these assets is strictly prohibited without express written consent.

9. Limitation of Liability

  • Usage Risk: The company shall not be liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.
  • Liability Cap: Our maximum liability to any customer is strictly limited to the purchase price of the specific product in question.

10. Privacy & Data Protection

By using this website, you consent to the collection and processing of your personal data in accordance with our Privacy Policy and the Personal Data Protection Act (PDPA) Malaysia 2010.

11. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.