Returns & Refund Policy

Last Updated: 20th March 2026

At MPLUS, we value your confidence in our products. Because we deal with cosmetic and personal care items, special conditions apply to refunds and returns to ensure product safety, hygiene, and compliance with Malaysian health regulations.

 1. Eligibility for Returns or Refunds

In compliance with hygiene standards, we only consider returns or refunds in the following specific cases:

  • The product is delivered in a damaged or defective condition.
  • The wrong product was sent to you (mismatch with your order confirmation).
  • The product has expired or is found to be unsafe at the time of delivery.

Strict Hygiene Rule: For safety and health reasons, products that have been opened, used, or have broken seals cannot be returned or refunded under any circumstances.

2. Conditions for Approval

To be eligible for a refund or replacement, you must:

  1. Notify us within 48 hours of receiving the parcel.
  2. Provide Proof of Purchase (Order number and receipt).
  3. Submit Clear Photos/Videos showing the issue (e.g., damaged external packaging, incorrect item, or manufacturing defect).
  4. Ensure the product remains sealed and in its original packaging.

3. Submission Process

  • Step 1: Contact our support team via mplusskinpro@gmail.com within 48 hours of delivery.
  • Step 2: Provide your order details and the photographic evidence requested above.
  • Step 3: Our team will review your case within 3–5 business days.
  • Step 4: If approved, you will receive either a Replacement (subject to stock) or a Refund to your original payment method (processed within 7–14 business days).

4. Return Shipping Costs

  • Our Responsibility: If the return is due to our error (damaged, defective, or incorrect product), MPLUS will bear the return shipping costs.
  • Exclusions: Requests that do not meet the eligibility criteria or are reported after the 48-hour window will not be accepted.

5. Non-Refundable Items

  • Products reported more than 48 hours after delivery.
  • Items that have been opened, tested, or tampered with.
  • Discounted or promotional "Clearance" items (unless defective).
  • Purchases made through unauthorized resellers outside of official MPLUS channels.

6. NPRA Compliance Disclaimer

As required by the Ministry of Health Malaysia (NPRA):

  • Product notification does not serve as a 100% guarantee of safety or effectiveness for every individual skin type.
  • Refunds will not be provided for dissatisfaction due to subjective results or "change of mind," as skincare outcomes vary per individual.
  • Refunds are strictly limited to technical defects or logistical errors.

7. Contact Information

For all refund and return matters, please reach out to our team:

CTG4U M PLUS SKINPRO SDN. BHD. (202501012928)

📧 Email: mplusskinpro@gmail.com

📞 WhatsApp:  010-3374819

📍 Office: 73, 1st Floor, Jln Perniagaan Gemilang 1, Pusat Perniagaan Gemilang, 14000 Bukit Mertajam, Pulau Pinang